Key Learnings – What to Do When Your Flight Gets Cancelled at London Heathrow Stansted Luton Gatwick or London City Due To Fog or Other Occassions ?

Creative Commens Picture taken by Marya

Creative Commens Picture taken by Marya


I was sitting in the plane waiting for the flight BA720 to fly to Zurich when our flight got finally cancelled and we had to disembark the airplane at 10pm at night.

Often you are informed much earlier if flights get cancelled due to fog or a broken computer system. You can monitor your flight from Heathrow  or other London airports at these addresses:
London Heathrow Airport Flight Information:
London Gatwick Airport Flight Information:
London Stansted Airport Flight Information:
London City Airport Flight Information:
London Luton Flight Information:

or use this live flight tracker with your flight number:,11.64/5?&_suid=138735942835703627676768685002

As soon as you find out your flight got cancelled call your airiline because in the case of fog many flights will be impacted and many people will be stranded in London. If you are flying with British Airways call their Reservation Service immediately at 0800 727 800. (The country code for calling a number in the UK is ++44) and book the next possible flight out. If you wait with the booking you might not get anymore a seat on a plane the next day.
For the call you either need the flight number of the cancelled flight or your E-Ticket Number.

Next step secure yourself a hotel room if you have to stay overnight. British Airways will imburse Hotel Accomodation up to 200£ per day per room – 2 people sharing), the transport between the airport and hotel (£50 for the round trip) and a reasonable meal and refreshment expenses (£25 per adult per day and £12.50 for children) and two reasonable phone calls per passenger. You need to spend first and then hand in your receipt with the reason at their
BA Cusotmer Relations (S506)
P.O. Box 5619
Suffolk C0102PG
If you are already at London Heathrow Terminal 5 go to the arrival area outside the security area. There is a hotel reservation desk that will organize a stay for you.

Once you have secured your place in a hotel in London make sure you are back at the London airport early in the morning. I had to get my ticket issued at London Heathrow Terminal 5 and there are only 3 counters at the section with a long queue of people waiting at 7:35 am in the morning. London Heathrow airport will open at 5 am in the morning.

In my case I only had to show my passport to get my ticket. Additionally I got 2 vouchers for £10 each to have a meal at the airport which I currently enjoy.

Hope this information was helpful and I would very much appreciate if you had any additionally advise to share in the case of cancelled flights in England because it would improve the whole situation for you and others if the fog strikes again.


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2 Responses to “Key Learnings – What to Do When Your Flight Gets Cancelled at London Heathrow Stansted Luton Gatwick or London City Due To Fog or Other Occassions ?”

  1. kensingtonavni Says:

    Avni Kensington Hotel provides our guests comfort of a 3 star facility. This hotel is the only airport hotel with direct access in Airport terminal.

  2. Freya George Says:

    This information was helpful, whenever this happened to anyone it hassles alot, as if someone does not get the right and secure car parking then it hassles. Thus valet parking Gatwick kind of services are amazingly helping.

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