Picture: THIS IS THE “YOUR FLIGHT IS CANCELLED” FOG!!
I was sitting in the plane waiting for the flight BA720 to fly to Zurich when our flight got finally cancelled and we had to disembark the airplane at 10pm at night.
Often you are informed much earlier if flights get cancelled due to fog or a broken computer system. You can monitor your flight from Heathrow or other London airports at these addresses:
London Heathrow Airport Flight Information: http://www.heathrowairport.com/flight-information
London Gatwick Airport Flight Information: http://www.gatwickairport.com/flights/
London Stansted Airport Flight Information:http://www.stanstedairport.com/flight-information/live-flight-departures
London City Airport Flight Information: http://m.londoncityairport.com/w/departures/
London Luton Flight Information: http://www.london-luton.co.uk/en/flights.asp
or use this live flight tracker with your flight number: http://www.flightradar24.com/#59.82,11.64/5?&_suid=138735942835703627676768685002
As soon as you find out your flight got cancelled call your airiline because in the case of fog many flights will be impacted and many people will be stranded in London. If you are flying with British Airways call their Reservation Service immediately at 0800 727 800. (The country code for calling a number in the UK is ++44) and book the next possible flight out. If you wait with the booking you might not get anymore a seat on a plane the next day.
For the call you either need the flight number of the cancelled flight or your E-Ticket Number.
Next step secure yourself a hotel room if you have to stay overnight. British Airways will imburse Hotel Accomodation up to 200£ per day per room – 2 people sharing), the transport between the airport and hotel (£50 for the round trip) and a reasonable meal and refreshment expenses (£25 per adult per day and £12.50 for children) and two reasonable phone calls per passenger. You need to spend first and then hand in your receipt with the reason at their
BA Cusotmer Relations (S506)
P.O. Box 5619
If you are already at London Heathrow Terminal 5 go to the arrival area outside the security area. There is a hotel reservation desk that will organize a stay for you.
Once you have secured your place in a hotel in London make sure you are back at the London airport early in the morning. I had to get my ticket issued at London Heathrow Terminal 5 and there are only 3 counters at the section with a long queue of people waiting at 7:35 am in the morning. London Heathrow airport will open at 5 am in the morning.
In my case I only had to show my passport to get my ticket. Additionally I got 2 vouchers for £10 each to have a meal at the airport which I currently enjoy.
Hope this information was helpful and I would very much appreciate if you had any additionally advise to share in the case of cancelled flights in England because it would improve the whole situation for you and others if the fog strikes again.
Tags: ba flights, flights to london, heathrow airport, heathrow terminal 5, London City Airport Flight Information, London Gatwick, London Gatwick Flight Information, London Luton, London Luton Flight Information, London Standsted Flight Information